1. Who We Are
This Privacy Policy describes how Luxury Products Ltd, the official Villeroy & Boch reseller in Mauritius, collects, uses, and protects your personal information when you visit or make a purchase on https://villeroybochmauritius.com (“our website”).
Our company is registered in Mauritius and operates in accordance with Mauritian data protection laws.
2. Information We Collect
We may collect and process the following information:
- Personal details: your name, email address, phone number, and delivery address when you place an order or create an account.
- Payment details: processed securely via trusted third-party payment gateways (we do not store full card details).
- Technical data: such as your IP address, browser type, operating system, and browsing behavior on our website.
- Communication data: when you contact us or subscribe to our newsletter.
- Cookies and analytics: used to understand how you interact with our website and to improve your experience.
3. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Communicate order confirmations, updates, and delivery details.
- Respond to your inquiries and provide customer service.
- Improve our website, products, and marketing.
- Send promotional messages (only if you have opted in).
We will never sell or rent your personal data to third parties.
4. Cookies
Our website uses cookies to:
- Remember your preferences and shopping cart.
- Analyze website performance and visitor traffic.
- Personalize your shopping experience.
You can choose to disable cookies in your browser settings, but some website functions may be affected.
5. Sharing Your Information
We may share your information only when necessary with:
- Delivery partners to fulfill your orders.
- Payment processors to handle secure transactions.
- Service providers who help us maintain our website and analytics tools.
All third parties are required to keep your data secure and to use it only for the intended purpose.
6. Data Retention
We retain your data only as long as necessary:
- To comply with legal and accounting requirements.
- To fulfill your orders or provide after-sales support.
- To maintain transactional and tax records (usually for five years).
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of your information.
- Withdraw consent for marketing communications at any time.
To exercise these rights, please email us at info@villeroybochmauritius.com.
8. Security of Your Data
We use secure servers, SSL encryption, and other safeguards to protect your personal data.
While we take all reasonable precautions, no online system is completely immune to security risks.
9. Changes to This Policy
Luxury Products Ltd may update this Privacy Policy periodically.
The most recent version will always be available on this page, with the updated date noted above.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
📧 info@villeroybochmauritius.com
🏢 Luxury Products Ltd – Official Villeroy & Boch Reseller
(+230) 5254 6588
So’flo, Floreal, Mauritius